Question for my PH peeps!!

So I called Accredo this week. I usually order my supplies 2 times a month because they always send 14 days worth of supplies each time. So I called my girl Anita and left her a message on her voicemail that I needed to put in a new supply order. I usually do it on the 1st and 15th of each month. Because I am going to Arkansas at the end of this month, I ordered next month's supplies a little early so I would get the box while I am still in California. So Anita called me back the next day...which kinda peeved me. What kinda customer service is that? I even called her supervisor who said she was in that day. Hmmm...coming from a customer service background, I am a little picky about other company's CS styles. Bad habits are hard to kill. :)

So when she calls me back she says I can't place a order because I can't place 3 orders in one month.

...Cricket....Cricket....

When did this start?? I used to be able to order supplies anytime I wanted. Does anyone know if Accredo is tightening their policies on supply orders??? I found this kinda irritating.

So I of course threw a fit with Anita on the phone and they let me order my supplies early. But come on, I was down to half a vial left, which is 2 more line changes for me. If I dropped the bottle and something happened to it, I would have no backup (which always makes me nervous). Plus when traveling, I always bring an extra week of supplies with me in case I get trapped where I am at, sometimes I bring an extra 2 weeks of supplies if I am out of the country.

I just found this kinda irritating that I pay good money through work to get better benefits through Blue Shield than the typical employee at Hampton, yet I get this crap all of a sudden. So I called Blue Shield and they said they had no problem with me ordering 3 times a month if I needed to. So this must be a new Accredo policy.

Has anybody tried ordering 3 times in one month lately? Just wondering if anyone else got the same "lecture" that I got.

Hmm...I am talking to Dr. Saggar about this BS...